WHAT IS YOUR RETURN POLICY?
PLEASE NOTE: Returns will only be accepted by contacting firstname.lastname@example.org prior to returning your product. In the event that your unworn regular priced product purchased from our website does not meet your expectations, you may return it postmarked within 30 (thirty) days of the date you receive the package for credit to your original payment method, less any shipping charges.
NOTE: Please email email@example.com (SUBJECT LINE: Return) prior to sending your items back to Desiar Eyewear.
Any returns postmarked after 30 (thirty) days of your receipt date will be returned to you. If you do not accept the item to be returned to you, you will be charged a restock fee that includes 50% of the value of the item, plus shipping charges.
We do NOT offer any refunds or exchanges for custom designed sunglasses or items offered on our Web Site. Due to these items being very limited and custom made, we do not take returns for refunds/credit or exchange. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase you have selected all of the correct details, colors, markings, crystals, frames, etc.
You may return your stock product(s) for a refund:
- The item has been unworn
- All items including the sunglass, case and cloth are returned
- The item is free of any damage caused by the customer
- The item is returned in its original packaging
We will only refund the original shipping cost on your order if you received the incorrect item or the item sent was defective. If a wrong item shipped to you is due to a mistake on our part, your returned items will be shipped at no cost to you via Standard Ground Delivery. If a damaged item is shipped to you, please notify us within 2 days from the date you receive your package. Any damage claim made after 2 days will not be accepted.
The return value is determined by the last retail price of the item. WE DO NOT ACCEPT RETURNS ON PRODUCTS THAT WERE NOT PURCHASED VIA THIS WEBSITE. Please use the most economical shipping method. It is recommended that you use a shipping service that offers both insurance and tracking to ensure a safe delivery of your package, as DESIAR EYEWEAR, LLC. is not responsible for packages lost in transit. Due to security constraints, we are unable to reimburse you for an amount greater than your purchase price. Returns will only be accepted by contact Jamal@desiar.com prior to returning your product.
Please note: We reserve the right to final approval on all returns